We kindly ask for your understanding, that we are not able to support individual automation projects as we do not have your specific hardware and software setup. Customer service includes the correction of general, technical errors in the software. We do not provide programming consulting services.

Thank you for your understanding.

How may we assist you?

First Aid

Macro Recorder always captures both, the mouse and keyboard. But you can filter either mouse or keyboard input from the playback, providing you with a choice of which part of the recording you need.

For example, Macro Recorder can even play only the mouse clicks, but omit the mouse movement paths or play the mouse movements faster or slower on a case-by-case basis.

Yes, you can release a license association from a user, a computer or a USB stick at any time to use it on another device (or for another user).

Yes, the Macro Recorder Pro Edition for Windows support command-line parameters to load and start a macro.

If the macro file path contains, make sure to enclose the entire path with double-quotes.

Example: "C:\Program Files (x86)\MacroRecorder\MacroRecorder.exe" -play="C:\folder\my macro file.mrf"

Macro Recorder allows you to automate your tasks but we kindly ask for your understanding that we are not able to assist you with individual and specific automation tasks.

We do not have your project environment, such as the controlled software, hardware, os configuration, etc.

The very low license price for Macro Recorder does not allow us to invest software engineer man hours to analyze and experiment individual projects which easily may require several hours.

Please allow a comparison for illustration: We sell a screwdriver and you can build a wonderful house with it. However, we can't assist you building the house or teaching you how to construct and build a house.

Here is our offer to you: We want your confidence first, not your money. Please try the demo version which allows you to try all features of the software, compatibility with your individual system configuration and fitness for the intended purpose without obligation before making a purchase decision.

The documentation explains how to use the software including many step-by-step video tutorials.

If you decide to purchase our software after your careful examination, it stays the same before and after licensing. You don't need to install anything different. You will receive a license key which removes the license reminders.

This is a known issue on macOS 10.13. "High Sierra" caused by components used by Macro Recorder. Official system requirement for Macro Recorder is macOS 10.14 (Mojave). We filed a bug fix to the provider and hope for a fix.

As a work around, please consider updating your Mac to the latest macOS version.

Yes, a license always includes maintenance for the selected maintenance term.

This ensures that you can always use the latest software. You cannot purchase a license without maintenance.

If maintenance is expired for your license, you can renew maintenance at discount.

The maintenance term starts with the month of license key delivery.

License keys are dynamically generated at the time of purchase. The end of maintenance is branded into the license key and can be read that out from the first set of 4-digits, e.g. "0421" means April, 2021.

Yes, this is no problem. Just let Macro Recorder loop through multiple "Find text" or "Find image" actions that branch to the desired macro sections and make sure to set the wait time to zero for each Find text/image action.

Video tutorial